Insights

Customer invoices and your RackLume subscription

Understand the difference between billing your customers and paying for your RackLume tier.

Your customer invoices and your RackLume subscription are separate. Here is how each works.

With Cable Pro and Electric Pro, you can use the job’s work details when preparing an invoice for your customer. Cable Pro also keeps uploaded cable test reports with the job. You bill the customer directly and keep the payment. RackLume does not take a percentage or process your customers’ card payments.

Your company pays for RackLume separately. Subscription charges cover the office subscription, named field users, and any additional buildings. Mapping services are quoted and billed separately. Payments are handled by check or QuickBooks; no credit card is required at signup.

If a paid subscription becomes overdue, access is suspended while the building records are retained. See Terms and Conditions for the payment and access policy.

MSP Basic does not include customer invoicing. Advanced (IT & Cable) includes IT and cabling tools with customer billing. Current rates are on Pricing.