Terms for using RackLume.

RackLume is a hosted building documentation service operated by Enlighten Studios in Waukesha, Wisconsin. Learn more on About Us, or use the Contact Us form for questions about the service.

Subscriptions and mapping services

Subscriptions provide access to RackLume tools for documenting buildings, with features determined by your tier. Cable Pro costs $99 per month for the office subscription, including one company admin and one building, plus $35 per month for each named field user. Electric Pro has the same rates. Electric + Cable Pro costs $149 per month for the office subscription and $50 per month for each named field user. Additional buildings cost $30 per month. See Products for MSP and Advanced tiers.

Building mapping is a separate, quoted service. A typical office project costs approximately $3,500, within a published range of $1,500–$8,000. Harborline Logistics is a fictional demo building, not a customer project.

Accounts and tiers

A company admin can request an account or accept an invitation. Enlighten approves companies before paid tiers are activated. You are responsible for the people you invite and the building records, jobs, and invoices your company stores.

Payments and account suspension

Enlighten bills your company for its subscription and mapping services. Payment is by check or QuickBooks invoice; no payment card is required on file. If a subscription becomes overdue, account access is suspended until payment is current. Your building records are retained during the suspension. Contractors bill their customers directly using the invoicing tools available in their tier. Enlighten does not take a percentage of those invoices or process customer card payments.

Your company data

The building records, photos, cable test reports, and invoices you store in RackLume belong to your company. We do not sell your building map to another company. Only upload information you have the right to store.

Acceptable use

Do not probe, scrape, or break into the service. Do not use RackLume to store anyone’s payment cards. Do not present the Harborline sample as a real customer site.

Warranty and liability

RackLume is a working tool from a small studio. We do not warrant that the map is a substitute for a licensed design, a cable test report, or your own field check. To the extent Wisconsin law allows, Enlighten’s liability for a claim about the software or an import is limited to the fees you paid us for that service in the prior three months.

Wisconsin law

These terms are governed by the laws of the State of Wisconsin, without regard to conflict rules. Venue is the state or federal courts sitting in Waukesha County, Wisconsin.

Questions: the Contact Us form.