How we handle your information.

Enlighten Studios operates RackLume from Waukesha, Wisconsin. We do not sell your building map to another company. Learn more on About Us or contact us with a privacy question.

What we collect

Account information includes your name, work email, company, role, password hash, and sign-in session cookie. Building records may include addresses, rooms, wall ports, closets, phones, wireless records, job tickets, customer invoices, operating procedures, and uploaded cable test reports. Service messages include invitations, password resets, and account notices.

Harborline Logistics is a fictional demo building. Its sample records do not describe a real customer site.

How we use information

We use this information to provide RackLume, manage subscriptions and mapping services, invite users, reset passwords, and manage account access, including payment suspensions. We do not sell building maps, invoices, or email addresses to other companies or advertisers. We do not use your building map to train a public model.

Who can access information

Your company’s users can access information according to their assigned roles. Enlighten staff can access company accounts to approve them, load building records, restore account access, or review outgoing service messages. Hosting and mail run on our servers in Waukesha.

Cookies and sign-in

RackLume uses a session cookie to keep you signed in. We do not place advertising pixels in the building map. Messages sent through this website’s contact form go to Enlighten Studios. The form includes spam protection and limits repeated submissions.

The public marketing website uses Google Analytics to measure page visits and website use. This is separate from the building records stored in the RackLume app.

How long we keep information

We retain account and building records while your company is active. Records are also retained during a payment suspension so they remain available when access is restored. Company admins can ask us to close the company account.

Phone apps

Your RackLume account works on Android and iPhone. Android Walk may use Wi-Fi signal and location information to place survey samples on the selected floor. On iPhone, signal readings are entered manually. Lens uses the camera when you open it. These signals are not sold or used for advertising.

To request a copy, correction, or deletion of company data, contact us using the email address of a company admin on the account.