Free Edition
$0. One building with closets, floor plans, cameras, phones, Lens, and up to five mapped computers.
DetailsPricing
Clear monthly pricing for your team.
Each paid tier has a monthly office subscription that includes one building, plus a monthly charge for each named field user. Additional buildings cost $30 per month. Subscriptions are invoiced separately; no credit card is required to sign up.
Tiers
Choose a tier for the work you do
Compare the monthly office subscription and per-field-user charge for each tier. In tiers with invoicing, you bill customers directly and RackLume does not take a percentage of your invoices.
Cable Pro
$99/month for the office subscription, plus $35 per named field user. Keep cable records, work orders, test reports, and customer invoices together.
DetailsElectric Pro
$99/month for the office subscription, plus $35 per named field user. Organize electrical panel records, breaker assignments, work orders, and customer invoices.
Details
Electric + Cable Pro
$149/month for the office subscription, plus $50 per named field user. Combines electrical and network-cabling tools in one subscription.
DetailsMSP (Basic)
$79/month for the office subscription, plus $25 per named field user. Building and equipment records for IT teams. Customer invoicing is not included.
DetailsAdvanced (IT & Cable)
$129/month for the office subscription, plus $45 per named field user. Combines IT records and cabling tools, including Lens and customer invoicing.
DetailsHow billing works
How subscriptions and customer invoicing work
Your subscription
Enlighten invoices your RackLume subscription, payable by check or through QuickBooks. Additional buildings cost $30 per month. Past-due accounts may have access suspended while their records are retained.
Building documentation
A site survey or review of existing drawings is quoted separately from your subscription. A typical office project costs about $3,500, with a general range of $1,500 to $8,000 depending on scope.
Your customer invoices
Cable Pro and Electric Pro include tools to prepare invoices from your job records. You send the invoice and collect payment from your customer. RackLume does not take a percentage or process customer card payments. MSP Basic does not include customer invoicing.
Need help documenting your building?
Learn about our mapping services, or contact us to discuss the right tier and setup for your building.
Explore mapping servicesFAQ
Common questions
What does RackLume do?
RackLume organizes building maps, cable connections, and equipment records in one place. Search a recorded wall-port label to find its connection and associated equipment. Use those records on the web or your phone. We also offer mapping services if you need help documenting a building.
Where do I create an account?
Create your account at portal.racklume.com/signup, then confirm your email to get started. Account creation and sign-in take place in the RackLume portal.
How do we pay?
Paid subscriptions and mapping services are billed by invoice, with payment by check or through QuickBooks. No credit card is required to sign up. Contractors continue to bill their own customers.
What does Free Edition include?
Free Edition includes one building and up to five computers on the map, with access to closets, floor plans, cameras, phones, and Lens. Paid features depend on the tier: job tickets, customer invoicing, and electrical records are available in the relevant tiers. Additional buildings cost $30 per month on a paid tier.
Is Harborline a real customer?
No. Harborline Logistics is a fictional demo building used to show how RackLume works. It is not a customer installation or a completed mapping project. You can explore it from the Demo page.
How do I try it?
Visit the Demo page for the Harborline sample login, then sign in at portal.racklume.com. The demo lets you explore example building records. A printable sample closet sheet is also available.
What is a mapping service?
We document the building through an on-site survey, existing drawings, or both, then organize the records in your RackLume account. A typical office project costs about $3,500, with a general range of $1,500–$8,000. We provide a quote for your building.
Does RackLume take a percentage of our invoices?
No. You bill your customers directly, and RackLume charges only for your subscription and any mapping services you request. Customer invoicing is available in the tiers that include it; MSP Basic does not include customer invoicing through RackLume.
Who operates RackLume?
Enlighten Studios in Waukesha, Wisconsin builds, hosts, and bills for RackLume. Use the Contact Us form to reach our team.
Can I use RackLume on my phone?
Yes. Your phone and web access use the same RackLume account. Android users can install the APK we provide. On iPhone, open RackLume in Safari and choose Add to Home Screen. App-store listings are still in progress.